A Facebook Messenger Bot is an artificially intelligent chatbot that integrates right into the Facebook Messenger system and allows the users to communicate with the online shoppers as it may pertain to the orders, product returns, etc. Chatbots assist in automating the whole process of various customer support requests and works on an interactive chatting platform like Facebook Messenger. A chatbot may be used for generating and managing customer relations, help in providing customer support, product reviews, and other online marketing campaigns. If you are planning to launch a brand new e-commerce website and are looking to attract more customers, you may use this tool to gain more customer loyalty.
Using a Messenger Bot is a great idea especially if your company does not have enough employees and a great way to expand your business. But before you start using it, there are few things that you should consider first.
The first thing that you should consider is what type of Facebook Chatbotis needed. There are several types of Facebook Bots available in the marketplace. There are those that are user friendly, while there are also those that require a user to be an administrator. You may want to consider that feature in choosing a ChatBot.
Another thing that you need to consider is how much money you want to invest in creating your Facebook Messenger Bot. If you are not sure about the amount, you may just look at the price range of the products or services that you will be selling through your online business.
For example, if you are a start-up online business and just started off with just a few products to sell, then you do not need to spend much on developing your online presence. Just create a simple Facebook profile, add your products and you can even build a community around your products. This will help you establish your own online community and generate traffic that will eventually lead to sales.
On the other hand, if you are already established and have many products to offer, you may want to invest more to build your online business. If you are planning to offer something that can be used by people of all ages, then you should start with more advanced features like image and video sharing, audio sharing, and chat capability, and an interactive live chat.
Another important thing to consider is the pricing structure. There are several options that you can choose from. But if you have a limited budget, then you should choose a one-time payment option that would help you buy the service without investing in monthly payments.
When you have decided on these things, you may now start to research on the different types of Facebook ChatBots and choose which one is best suited for your needs. You may also check out on some of the other platforms that are available for you to choose the one that suits your needs the best.
The most important thing is to decide what you need your bot to do for you. Is it just to provide basic assistance or do you want it to offer additional services like data gathering, product reviews, or even a forum where members can chat with each other?
You can also find some types of Bot that will actually teach a person to become proficient in using the software. For instance, if you are a beginner, you can choose a bot that will help you get comfortable with the commands and the entire functions of your Facebook ChatBot.
If you are more advanced and want your Bot to become more adept, then you can also consider getting a program that offers a tutorial that teaches people step-by-step on how to master the software. If you have the money, then you can buy a complete set that will provide everything you need.
In general, you should think carefully about what type of bot you want to use. Ask yourself these questions,How much do I want to spend, where do I want my bot to work, and what features do I really need to use?